Terms of Use

1. Operator of the Site

The Site is operated by KROPPA REKLAM YAZILIM VE TEKNOLOJİ HİZMETLERİ ANONİM ŞİRKETİ ("Kroppa", "we"). Loyetta is a Kroppa product. Our company details are on the Legal Notice page.

These Terms apply to all pages of the Site, the demo request and contact forms, tools such as the ROI calculator, the Loyalty programme assessment and the budget estimator, the Explore presentation and any downloadable content accessed from the Site.

2. Purpose of the Site

The Site provides information about Loyetta products and services, receives demo and contact requests, and offers content and tools about loyalty programmes. Use of the Site is free of charge and intended for business users.

3. Acceptable Use

You agree to use the Site in accordance with applicable law and these Terms. In particular, you will:

• enter accurate and up-to-date information in forms, and not submit requests on behalf of another person or organisation without authorisation;
• not attempt to disrupt, circumvent or overload the Site, its servers or its security measures (including reCAPTCHA);
• not send bulk queries or submissions to the Site, its forms or tools using bots, scrapers or similar automated means (ordinary search engine crawling is not affected);
• not transmit malware, spam or unlawful content;
• not copy the content of the Site or attempt to reverse-engineer the calculation methods of its tools in order to develop a competing product or service.

If the Site is used in breach of these rules, we reserve the right to restrict your access and to disregard requests submitted in that way.

4. Forms and Requests

Requests submitted through the demo request and contact forms do not constitute a binding order or contract, and do not oblige Kroppa to make an offer or provide any service. The scope of services, prices and other commercial terms are determined solely by a written agreement between the parties.

Personal data you share in forms is processed in accordance with our Privacy Policy. Unless a confidentiality agreement is in place between us, we recommend that you do not share trade secrets through the forms.

5. Tools and Content

Results of tools such as the ROI calculator, the Loyalty programme assessment and the budget estimator are estimates based on the data you enter, assumptions and industry benchmarks. They do not constitute a binding offer, performance guarantee or commitment, and are not a substitute for financial, accounting (e.g. IFRS 15), legal or investment advice.

Guides, articles, research reports, videos and the Explore presentation are provided for general information and prepared with care, but we do not guarantee that they are current, complete or accurate. Scenarios, sample brands and figures in the content are illustrative. We recommend consulting your own advisers before making decisions.

Features presented on the Site are for information purposes; the scope of the service provided to you is determined by contract.

6. Intellectual Property

All content on the Site, including text, images, logos, videos, animations, tools and software, as well as the Loyetta and Kroppa names and logos, belongs to Kroppa or its licensors and is protected by intellectual property law. Customer and partner names and logos shown on the Site as references belong to their respective owners.

You may view the Site, and print or save pages, solely for your own information and internal evaluation. Linking to the Site is permitted, and quotations permitted by law are unaffected. Otherwise, content may not be reproduced, modified, distributed, republished or used for commercial purposes without our prior written consent.

7. Third-Party Links and Services

The Site may contain links to third-party websites and third-party services (e.g. YouTube videos, App Store and Google Play links). Their operators are responsible for their content, availability and privacy practices, and your use of them is subject to their own terms.

8. Availability of the Site

We aim to provide the Site without interruption or errors, but do not guarantee this. We reserve the right to change, suspend or remove content, tools and features of the Site without prior notice.

9. Limitation of Liability

The Site is provided free of charge and "as is". To the extent permitted by applicable law, Kroppa is not liable for direct or indirect loss (including loss of profit or data) arising from the use of or inability to use the Site, from decisions made in reliance on information or tool results on the Site, or from third-party websites.

Nothing in these Terms limits our liability for intent or gross negligence, for injury to life, body or health, or any other liability that cannot be limited under applicable law.

10. Personal Data and Cookies

For how we process personal data, see our Privacy Policy; for cookies, our Cookie Policy; to exercise your rights, use the Data Subject Request Form.

11. Changes to These Terms

We may update these Terms from time to time. The current version takes effect when it is published on this page, and the date at the top is updated. By continuing to use the Site after a change, you accept the updated Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Anadolu) have jurisdiction. If you act as a consumer, the mandatory consumer protection rules of your country of residence and your right to bring proceedings there remain unaffected.

If any provision of these Terms is held invalid, the remaining provisions remain in effect.

13. Contact

For questions about these Terms, please write to [email protected].